Privacy Policy

Apache Pizza ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://apachepizac.com) or use our mobile application, including any related content, features, services, or applications we offer.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Create an account or profile
• Place an order for our products
• Sign up for our newsletter or promotional communications
• Participate in surveys, contests, or promotions
• Contact our customer service team
• Submit feedback or reviews

This information may include:

• Personal identifiers (name, email address, phone number, postal address)
• Payment information (credit card details, billing address)
• Delivery preferences and special instructions
• Account login credentials
• Your food preferences and order history

1.2 Information Automatically Collected

When you access or use our Services, we may automatically collect certain information about your device and usage, including:

• Device information (IP address, browser type, operating system, mobile device identifiers)
• Usage data (pages visited, time spent on pages, click-through data)
• Location information (with your consent)
• Cookies and similar tracking technologies

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and fulfill your orders
• Create and maintain your account
• Send order confirmations, delivery updates, and receipts
• Provide customer service and respond to inquiries
• Improve our products, services, and website functionality
• Send promotional emails and marketing communications (if you've opted in)
• Administer surveys, contests, and promotions
• Analyze usage patterns and trends
• Protect against fraudulent transactions and unauthorized access
• Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and store certain information. Cookies are small data files that are stored on your device when you visit a website. They allow us to remember your preferences, enhance your experience, and analyze how our Services are used.

Types of cookies we use:

• Strictly Necessary Cookies: Essential for the operation of our website and services (e.g., shopping cart functionality, login sessions).
• Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous information.
• Functionality Cookies: Allow the website to remember choices you make (e.g., language preferences, saved addresses).
• Targeting/Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns.

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Services may not be accessible or function properly.

4. How We Share Your Information

We may share your personal information with:

• Service Providers: Third parties who perform services on our behalf, such as payment processing, order fulfillment, delivery services, IT support, marketing assistance, and customer service.
• Business Partners: Companies with whom we partner to offer joint promotions, products, or services.
• Franchisees and Affiliates: Our franchised restaurant locations and other companies within our corporate family.
• Legal Authorities: When required by law, court order, or governmental regulation.
• Business Transfers: In connection with a corporate transaction, such as a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for their own marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We maintain payment card industry (PCI) compliance and utilize secure payment processing systems to protect your financial information during transactions.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For order-related information, we typically retain records for 7 years for tax and accounting purposes. For marketing preferences, we retain this information until you notify us that you no longer wish to receive communications.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

7.1 Marketing Communications

You can opt out of receiving promotional emails by following the unsubscribe instructions in each message. Please note that even if you opt out of promotional communications, we will still send you transactional messages related to your orders and account.

8. Children's Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so that we can take appropriate action.

9. International Data Transfers

Apache Pizza is headquartered in Ireland, and your information may be processed in countries where we operate or where our service providers are located. These countries may have different data protection laws than your country of residence.

When transferring data internationally, we implement appropriate safeguards to ensure your information receives adequate protection, such as Standard Contractual Clauses approved by the European Commission.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Apache Pizza
Flat 12 Tracy Ferry
North Helenburgh, G83 0SH
Email: [email protected]
Phone: +44 (878) 676-9523

12. Data Protection Officer

We have appointed a Data Protection Officer who is responsible for overseeing questions regarding this Privacy Policy. You may contact our Data Protection Officer directly at [email protected].